These terms and conditions set out the basis on which you can visit our website, and order and buy goods through our online delivery service.
We aim to process all enquiries and requests as quickly as possible, but we reserve the right to restrict, refuse or cancel orders, as well as refuse access to the website and terminate accounts at our discretion. This website is intended for use by INDIAN adult consumers only and for delivery within the INDIA.
We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.
If you have any questions or comments about the Simrah website, or want to ask us anything about our terms and conditions, please contact us by using our Contact Us page. If you are unable to use the contact us form please use the following email address customercare@Simrah.com
Simrah has taken every care in the preparation of the content of this website, in particular we try to ensure that all the prices shown on the website are accurate. Where a product’s correct price is lower than that paid, we will refund the difference to you, and despatch your order in the usual way. Where the correct price is higher you will have the option of proceeding with the order at the correct price, or canceling the order. Where a reduced price is shown on sale, the item(s) have been on sale at the higher price for 28 days or more.
Reduced products will show the ‘now price’ and ‘was price’ with banners reflecting the discount level by RS off or % off. The reductions shown are reductions from the original (‘was price’) charged on the website.
Pricing and availability information is subject to change without notice.
All prices are quoted in INDIAN RS. All prices are inclusive of VAT but do not include delivery charges.
Prices of goods displayed in and ordered through the website may differ from prices in store.
How your order is processed
After you have placed an order with us, we will send an email acknowledgment of that order to your designated email address. This email is a confirmation and receipt of your order.
If after we have confirmed your order we discover any unforeseen reason as to why we cannot complete it, we will cancel your order, in full or in part, and advise you by email, text or phone call, and refund when necessary.
Our receipt of your offer to purchase our goods is subject to their availability. Our acknowledgment of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will tell you as quickly as possible and a full refund will be given. Please note that despatch estimates are not guaranteed and that despatch times should not be relied upon as such.
Payment can be made using the following major credit and debit cards: Visa, Mastercard, Maestro, and Electron. Payments can also be made via PayPal & Check. Please note: as of 28th Feb 2011, we no longer accept Solo as a method of payment.
Governing law and jurisdiction
The agreement between us shall be governed by and interpreted in accordance with law and the jurisdiction of courts.
All deliveries are subject to stock availability and authorisation of your payment.
We can either deliver your order to an address of your choice or a selected Simrah store. The delivery address must be in the INDIA, and hold a valid postcode. We do not deliver out off INDIA.
For home delivery, the delivery charge is the same, irrespective of the number of items ordered. (The maximum order you will be able to make is sixteen items/pairs of shoes, of which no more than two sizes can be of the same style).
By providing us with your mobile phone number and email address when placing your order, our parcel carrier will be able to text/email you when your item is on its way.
Next Day Delivery
The next day delivery service applies on orders placed before 7pm Sunday – Friday for delivery the next working day. Orders placed on Saturday will be delivered on Monday. The next day delivery service is only available in areas as specified by our courier service. If the service is not available in your area it will not be shown as an option once you have selected your delivery address. Delivery times cannot be guaranteed.
Please note that Next Day is a proof-of-delivery service, and requires a signature on delivery.
Deliveries are normally made Monday-Saturday from 8am-8pm (excluding Bank Holidays). You will receive a confirmation of despatch to your chosen email account, and you can track your items by logging into your account on the Simrah website.
Please be aware that during peak trading times it may take 1-2 days longer for your order to arrive. If you have any questions about the delivery of your order, please call our customer care team on
+ 0(91) 22 230226262. Lines are open Monday to Friday 8.30am to 8pm and Saturday 8:30am to 6pm (Bank Holiday openings may differ please see our Contact Us page for more details).
For items ordered for collection at store, there is no delivery charge. Delivery to the store specified by you at the time of order will be within four working days. You will receive an email or SMS confirmation that your order has arrived, and it will be held at the store for nine working days for your collection. After this time, the shoes will cease to be reserved for you and will return to general store stock.
We make every effort to ensure that your order is carefully despatched to you, and we hope that you’re happy with your purchase. However, if you have any cause for dissatisfaction with your goods you may return them.
Items must be in their original condition, unworn and returned within 7 days of receiving them. You should follow the procedure below.
i) Direct to a Simrah store
For an immediate refund, you can return the items to any Simrah store,, within 7 days. You may also exchange your items in store. For a full list of all Simrah stores.
What to do:-
Take your items to be returned to the Simrah store of your choice. You MUST have:
Your despatch note and a completed returns note (at the bottom of your despatch document)
The credit/debit card used to make the original purchase
If the item is in its original condition, we will process the refund for you.
ii) Return by post
You can return any items to us, free of charge at any Post Office or over stores, within 7 days of receipt.
What to do:-
Complete and detach the returns note (at the bottom of your despatch document) and enclose it, together with your returned items, inside the original packaging. Goods cannot be returned without this information.
Returns via Post Office;
We cannot process any exchange requests by post. If you require an exchange, please take your item to a store of your choice and we will be happy to help. We will process your refund within 14 days of receiving your return.
If you experience any difficulties with returning goods please call us on + 0(91) 22 230226262.
All of this is in addition to and does not affect your statutory rights.
How Simrah can cancel this agreement
We reserve the right to cancel the order if:-
We have insufficient stock to fulfill your order
We are unable to obtain payment
We do not deliver to your area
A product fault or an error in the product description has been identified
USE OF THE Simrah WEBSITE
Ownership of rights
All rights, including copyright, in the text, graphics and layout of this website and in all software and software compilations are owned by, or licensed to, Simrah.
You are not permitted, without our prior written consent, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its contents or underlying software, except for personal non-commercial use.
Accuracy of content
We have made every effort to ensure that the products are fairly described, that the product information is correct, and that the colours of our products are displayed as accurately as possible. However, as the actual colours you see will vary with the quality of your monitor, we cannot guarantee that your display will accurately reflect the colour of the product requested on delivery.
If, on receiving ordered goods, you have any cause for dissatisfaction you may return them via our Returns procedure, which is explained below.
We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size and number of any messages that have been sent, or the duration that any messages may be stored on our website. We are entitled to delete any material from our website at any time, and we will not be liable for deleting or not storing any material that you may transmit to us.
Damage to your computer
Simrah make every effort to ensure that this website is free from defects or viruses. It is your responsibility to ensure that you use the correct equipment when using the website, and to protect from anything that may damage it.
Links to other websites
We do not hold any responsibility for any site, or its content, that has chosen to link to us.
You may leave a review of a product on its specific product page. We will review product and publish product reviews within 4-5 working days of posting, and we will directly contact a customer where a review indicates a problem with a product. If we choose not to post a review we will contact the customer via their Simrah account to explain why. We reserve the right to edit or delete illegal or inappropriate content. We will not change a rating once set by a customer.
We reserve the right to use customer reviews (in full or part) in our marketing materials. These may include in-store, online, email and direct mail marketing.
Password and security
If you use the site, you are responsible for maintaining the confidentiality of your account and password, and also for ensuring that unauthorised access to your account is prohibited. You should take all necessary steps to ensure that your information is kept confidential to you and we would therefore recommend that you use a password unique to Simrah. If you have reason to believe that this may have been compromised, please contact us immediately.